Terms of delivery and payment
Delivery is made solely under the following conditions:
1. Because of the hand crafted manufacturing techniques, the measurements or the weight of some articles of our product line may differ from the details given in the catalogue. This fact does not authorize cancellation or reduction. In the interest of our customer, we reserve the right to carry changes serving the technical progress or rather an additional improvement of the functioning of our products. Misprints, errors and prior sale are excepted.
2. hipping and handling
We charge € 5.00 per opened packing unit. The size of a packing unit varies according to the article ordered and, if in doubt, has to be enquired by the customer.
Customers collecting their own goods are not charged with packing costs.
Dispatch costs per packing unit are charged as follows:
- up to 10 kg per packing unit: € 6.00
- up to 20 kg per packing unit: € 10.00
- up to 32 kg per packing unit: € 14.00
The dispatch of bulk items with a length of over 2.70 meters and/or a weight of more than 30 kg is effected according to our discretion, unless the customer gives written specifications with the order regarding the kind and way the dispatch should be handled.
3. The risk for delivery is with the customer. Damages in connection with compensation are to be reported immediately to the forwarding agent or the Post Office. Is this neglected and the damaged goods are returned to us, we charge 20% of the net value of the goods.
4. Complaints or missing parts have to be reported to us in writing within 5 days.
5. For the return of ordered goods, we charge a handling fee of 20% of the net value of the goods. Special orders and cut-outs cannot be exchanged.
6. Please note that the prices quoted in our catalogue / on our web site already include VAT.
7. Payment is to be made by cash on delivery or cash in advance. We grant a 2% cash discount when making an advance payment.
8. Delivery by post or parcel service.
9. Payments from a foreign country have to take place free of charges for us.
10. The delivered goods remain our property up to the complete payment.
11. Court place for both sides is Berlin.
12. Price adjustments and errors are excepted.